Terms & Conditions

These terms may have changed since you last reviewed them

Please note that these terms may change from time to time and the most current version of these terms at the time of your purchase will apply.

Where to find information about us and our products

We are Bilberry Estates LLP, a limited liability partnership (LLP) trading as Dartmoor Sheep Dairy. Our registered office is at Coombe Court, Moretonhampstead, Newton Abbot, Devon, TQ13 8QD. Our LLP registration number is OC377047. Our VAT number is GB 333 2624 28.

You can find everything you need to know about us, Dartmoor Sheep Dairy and our products on our website, or from our sales staff before you order.

The availability of products will change depending on the season. To keep updated with our available produce, please contact us.

We will confirm the key information to you in writing after you order, either by email, or on paper.

When you buy from us you are agreeing that:

  • We only accept orders when we’ve checked them.
  • Sometimes we reject orders.
  • We charge you when you order.
  • We charge interest on late payments.
  • We pass on some increases in VAT.
  • We’re not responsible for delays outside our control.
  • Products can vary slightly from their pictures.
  • You must follow our delivery guidelines
  • We may substitute products
  • We charge you if you don’t give us the information we need
  • If you bought over the telephone you have a legal right to change your mind (exceptions apply)
  • You have rights if there is something wrong with your product.
  • We can change products and these terms.
  • We can withdraw products.
  • We can end our contract with you.
  • We don’t compensate you for all losses caused by us or our products.
  • We use your personal data as set out in our Privacy Notice.
  • You have several options for resolving disputes with us.
  • Other important terms apply to our contract.

We only accept orders when we’ve checked them

We contact you to confirm we’ve received your order and we accept it when we dispatch the product to you.

Sometimes we reject orders

Sometimes we reject orders, for example, because a product is unexpectedly unavailable, because we can’t verify your age (where the product is age-restricted), because you are located outside the UK or our delivery areas, as stated on our website or advised by our sales staff or because the product was mispriced by us. When this happens, we let you know as soon as possible and refund any sums you have paid.

We charge you when we accept your order

We will take payment from you over our website or by card payment by phone. Responsibility for the products in your order passes to you once we have delivered the goods to the address you have provided or once you (or a carrier organised by you, if applicable) collects the goods from us. You will own the goods once we have received payment in full

We charge interest on late payments

If we’re unable to collect any payment you owe us we charge interest on the overdue amount at the rate of 4% a year above the Bank of England base rate from time to time. This interest accrues on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You pay us the interest together with any overdue amount.

We pass on some increases in VAT

If the rate of VAT changes between your order date and the date we supply the product, we adjust the rate of VAT that you pay, unless you have already paid in full before the change in the rate of VAT takes effect.

We’re not responsible for delays outside our control

If our supply of your product is delayed by an event outside our control we will contact you as soon as possible to let you know and do what we can to reduce the delay. As long as we do this, we won’t compensate you for the delay, but if the delay is likely to be substantial you can contact our Sales Staff using our contact us page or call us on 0783 483 7301 to end the contract and receive a refund for any products you have paid for, but not received, less reasonable costs we have already incurred.

Products can vary slightly from their pictures

A product’s true colour may not exactly match that shown on your device or in our marketing or its packaging may be slightly different. As some of our artisan products are handmade, all sizes, weights, capacities, dimensions and measurements indicated on our website can be out by up to 2%.

You must follow our delivery guidelines

We package any food produce using icepacks. Our packaging will keep perishable goods cool for 24 hours. It is your responsibility to make sure that any food produce is consumed, frozen or refrigerated within 24 hours from the time of packing. You are responsible for the products once we have delivered them.

We may substitute products

If you have ordered a product which is no longer available, we may, at our absolute discretion, provide a substitute product which we believe to be similar to the product you ordered. You will not be charged additional fees for substituted products. Before making a substitution, we may attempt to contact you by telephone or email to confirm the substitution with you.

We charge you if you don’t give us information we need

We charge you additional sums if you don’t give us information we’ve asked for about how we can access your property for delivery. For example, we might need to re-arrange delivery and store any perishable produce in our refrigerators.

If you bought online or over the telephone you have a legal right to change your mind subject to and as set out in the next paragraphs

Your legal right to change your mind. For most of our goods bought online, or over the telephone, you have a legal right to change your mind about your purchase and receive a refund of what you paid for it, including the delivery costs. This is subject to some conditions, as set out below.

When you can’t change your mind. You can’t change your mind about an order for:

  • goods that are made to your specifications/measurements, provided to your requirements or are clearly personalised (bespoke goods);
  • food and drinks which are perishable with short expiry time limits, including those to be kept refrigerated (for example milk, raw meats);
  • goods which become mixed inseparably with other items after their delivery.

The deadline for changing your mindIf you change your mind about a product you must let us know no later than 14 days after the day we deliver your product. If the goods are split into several deliveries over different days, the period runs from the day after the last delivery.

How to let us know. To let us know you want to change your mind, contact our Sales Staff on 0783 483 7301

You have to return the product at your own cost. You have to return goods to us within 14 days of your telling us you have changed your mind. Returns are at your own cost. You can:

  • bring the product to us back to us at our premises. You will need your email receipt and the card you paid with.
  • send the product back to us, using an established delivery service. If you do this you should keep a receipt or other evidence from the delivery service that proves you have sent it and when you sent it. If you don’t do this and we don’t receive the goods at all or within a reasonable time we won’t refund you the price. For help with returns, please contact us.

We only refund standard delivery costs. We don’t refund any extra you have paid for express delivery or delivery at a particular time.

We reduce your refund if you have used or damaged a product. If you handle the product in a way which would not be acceptable in a store, we reduce your refund, to compensate us for its reduced value. For example, we reduce your refund if the product’s condition is not “as new”, price tags have been removed, the product-branded packaging is damaged, or accessories are missing. In some cases, because of the way you have treated the product, no refund may be due. Our Sales Staff can advise you on whether we’re likely to reduce your refund.

When and how we refund you. If your product is goods that you’re sending back to us, we refund you within 14 days of receiving them back from you (or receiving evidence you’ve sent them to us). We refund you by the method you used for payment. We don’t charge a fee for the refund.

You have rights if there is something wrong with your product

If you think there is something wrong with your product, you must let us know you want to change your mind, contact us  on 0783 483 7301 fill in the online form. We honour our legal duty to provide you with products that are as described to you on our website and that meet all the requirements imposed by law. Remember too that You have several options for resolving disputes with us.

We can change products and these terms

Changes we can always make. We can always change a product:

  • to reflect changes in relevant laws and regulatory requirements; or
  • to make minor technical adjustments and improvements. These are changes that don’t affect your use of the product.

We can withdraw products

We can stop providing certain products. We let you know in advance and we refund any sums you’ve paid in advance for products which won’t be provided.

We can end our contract with you

We can end our contract with you for a product and claim any compensation due to us if:

  • you don’t make any payment to us when it’s due and you still don’t make payment within 7 days of our reminding you that payment is due;
  • you don’t, within a reasonable time of us asking for it, provide us with information, cooperation or access that we need to provide the product, for example, delivery details.
  • you don’t, within a reasonable time, either allow us to deliver the product to you or collect it from us. If you have said you will collect the product but you don’t do this within 1 day then (unless the product is one which is mentioned in “when you can’t change your mind” above) we treat your order as cancelled and refund the purchase price.

We don’t compensate you for all losses caused by us or our products

We’re responsible for losses you suffer caused by us breaking this contract unless the loss is:

  • Unexpected. It was not obvious that it would happen and nothing you said to us before we accepted your order meant we should have expected it (so, in the law, the loss was unforeseeable).
  • Caused by a delaying event outside our control. As long as we have taken the steps set out in the section We’re not responsible for delays outside our control.
  • Something you could have avoided by taking reasonable action, including following our reasonable instructions for use.
  • A business loss. It relates to your use of a product for the purposes of your trade, business, craft or profession.

We use your personal data as set out in our Privacy Notice

How we use any personal data you give us is set out in our Privacy Notice: [PRIVACY NOTICE]

You have several options for resolving disputes with us

Our complaints policy. Our Sales Staff will do their best to resolve any problems you have with us or our products.

Resolving disputes without going to court. Alternative dispute resolution is an optional process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. You can submit a complaint to Consumer Arbitration through their website at https://www.cdrl.org.uk/consumer-arbitration  If you’re not satisfied with the outcome you can still go to court.

You can go to court. These terms are governed by English law and wherever you live you can bring claims against us in the English courts. If you live in Wales, Scotland or Northern Ireland, you can also bring claims against us in the courts of the country you live in. We can claim against you in the courts of the country you live in.

Other important terms apply to our contract

We can transfer our contract with you, so that a different organisation is responsible for supplying your product. [We’ll tell you in writing if this happens and we’ll ensure that the transfer won’t affect your rights under the contract.

You can only transfer your contract with us to someone else if we agree to this. If you’re a consumer we may not agree if we do not believe that the someone else will pay or fulfil their other obligations under the contract.

Nobody else has any rights under this contract. This contract is between you and us. Nobody else can enforce it and neither of us will need to ask anybody else to sign-off on ending or changing it.

If a court invalidates some of this contract, the rest of it will still apply. If a court or other authority decides that some of these terms are unlawful, the rest will continue to apply.

Even if we delay in enforcing this contract, we can still enforce it later. We might not immediately chase you for not doing something (like paying) or for doing something you’re not allowed to, but that doesn’t mean we can’t do it later.

MODEL CANCELLATION FORM

(Complete and return this form only if you wish to withdraw from the contract)

To Dartmoor Sheep Dairy

Tel 0783 483 7301 or email info@dartmoorsheepdairy.co.uk

I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods [*]/for the supply of the following service [*],

Ordered on [*]/received on [*],

Name of consumer(s),

Address of consumer(s),

Signature of consumer(s) (only if this form is notified on paper),